These Terms and Conditions (“Terms”) govern your use of this website (“Website”) and its associated services (collectively, the “Service”). By accessing the Website or using the Service, whether as a guest or a registered user (“Account”), you agree to these Terms. If you do not accept them, please discontinue use immediately.
These Terms constitute a binding legal agreement between you (“Customer”) and TD Investments Ltd., a limited liability company registered in Belize (Company Registration No. 000023410) with a registered address at 9 Barrack Road, Belize City, Belize (“Company”).
These Terms and Conditions (“Terms”) govern your use of this website (“Website”) and its associated services (collectively, the “Service”). By accessing the Website or using the Service, whether as a guest or a registered user (“Account”), you agree to these Terms. If you do not accept them, please discontinue use immediately.
These Terms constitute a binding legal agreement between you (“Customer”) and TD Investments Ltd., a limited liability company registered in Belize (Company Registration No. 000023410) with a registered address at 9 Barrack Road, Belize City, Belize (“Company”).
When accessing the Website and using the Service, you confirm that:
You are at least 18 years old or of legal gambling age in your jurisdiction.
You have the legal capacity to enter into a binding contract.
You reside in a jurisdiction where online gambling is legal.
You will not use VPNs, proxies, or any tools that mask your real location.
You are the authorized user of any payment methods used.
All payments to the Service are made in good faith, without reversal attempts.
You acknowledge the risk of financial loss when placing bets.
You will not use insider information or manipulate the Service.
You are acting solely on your own behalf and not for commercial purposes.
You will not attempt to compromise the integrity of the Service.
You will act in good faith when using the Service.
Neither you nor your affiliates are part of our Affiliate Program.
You must not use the Service if:
You are under 18 or below the legal gambling age in your jurisdiction.
You reside in a country where online gambling is prohibited.
Your gaming activity violates any local or national laws.
You attempt to collect personal data from other users.
You disrupt the Service or engage in fraudulent activities.
You promote unauthorized advertisements or solicitations.
You attempt to cheat, collude, or manipulate the system.
You violate the Company’s Intellectual Property Rights.
You engage in any unlawful activities.
Additionally:
You may not sell, transfer, or acquire an Account from another person.
Funds cannot be transferred between player accounts.
We may terminate your Account if unauthorized activities are detected.
Employees of the Company and their affiliates cannot use the Service for real money without prior approval.
By registering for an Account, you agree to:
Provide accurate and complete information.
Undergo identity verification if requested, including providing ID and proof of residence.
Maintain an active, secure email address for communication.
Register only one Account—multiple accounts will result in closure.
Comply with financial checks and provide additional information if required.
Keep your password confidential and notify us of any security breaches.
Use the Service personally and not transmit content to third parties.
Use only the available currencies for transactions.
Accept that Account registration is at our discretion and may be declined without explanation.
Provide any additional information required to comply with legal and regulatory obligations.
6.1. Accounts may support multiple currencies. All account balances and transactions will be displayed in the currency selected at the time of registration.
6.2. We do not extend credit for the use of our services.
6.3. We reserve the right to suspend or close any account if we suspect a violation of these Terms, to ensure the fairness and integrity of our services, or for other reasonable grounds. In such cases, we may cancel bets and withhold any funds, including deposits. Prior notice may not always be possible.
6.4. We may close or suspend an account at our discretion without prior notice, in which case all funds will be returned. However, any contractual obligations already in effect will be honored.
6.5. We reserve the right to refuse, restrict, cancel, or limit any wager at any time, including cases where bets appear to circumvent our betting limits or system regulations.
6.6. If an amount is mistakenly credited to your account, it remains our property. Upon discovery, we will notify you and withdraw the incorrect amount.
6.7. You must notify us immediately if you detect any errors in your account.
6.8. Gambling should be for entertainment purposes only. Never wager more than you can afford to lose. If you believe you have lost control, we offer Responsible Gambling options. Contact our Customer Support team via your registered email to discuss available options. Requests may take up to 24 hours to process. Visit our Responsible Gaming page for more details.
6.9. You may not transfer, sell, or pledge your account to another person. This includes transferring any account-related assets, including winnings, deposits, or bets. Unauthorized transfers, including via brokerage or fiduciary arrangements, are strictly prohibited.
6.10. To close your account, please send an email request from your registered email to our Customer Support team via the links on our website.
6.11. Dormant and Inactive Accounts
If an account remains inactive for 12 consecutive months, it will be classified as dormant. This also applies to accounts suspended for an equivalent period.
Dormant accounts will be managed per applicable laws and regulations.
6.11.1. Loyalty Program
Accounts that have not made a cash deposit for 12 months or more will forfeit any accrued loyalty balance at the casino’s discretion.
For non-depositing players, loyalty balances will expire 90 days after the last wager.
6.11.2. Balance Clean-Up
Accounts inactive for 12 months or more will forfeit:
Any bonus balance not associated with a cash balance.
Both cash and bonus balances if both are present.
Cash-only balances.
Reasonable efforts will be made to notify players before balance removal.
7.1. Deposits must be made from an account, payment system, or credit card registered in your name. Deposits in other currencies will be converted at the prevailing exchange rate. Additional currency exchange fees may apply.
7.2. Transaction fees may apply to deposits and withdrawals. Specific fees are listed on our website. While we generally cover deposit transaction fees, you are responsible for any bank charges incurred.
7.3. We use third-party payment processors for credit and debit card transactions. Deposits will be credited only upon approval from the payment provider.
7.4. You agree to cover all payments and charges associated with your use of our services. Chargebacks or reversed deposits may result in account suspension and forfeiture of related winnings.
7.5. If you accept promotional offers by entering a bonus code during a deposit, you agree to the Terms of Bonuses and specific bonus conditions.
7.6. Funds originating from illegal or unauthorized activities must not be deposited.
7.7. If you deposit via credit card, retain a copy of transaction records and these Terms.
7.8. Online gambling may be illegal in your jurisdiction. It is your responsibility to ensure compliance with local laws before using your payment card for deposits.
8.1. Withdrawals of unutilized and cleared funds must be requested in accordance with our withdrawal policies. The minimum withdrawal per transaction is US$100 (or equivalent in another currency).
8.2. Withdrawals are free if the deposit has been wagered at least once. Otherwise, a fee of at least US$20 (or equivalent) may apply to combat money laundering.
8.3. We may request identity verification before processing withdrawals. Verification may include photo ID submission, address confirmation, or additional procedures like video verification.
8.4. Verification documents must be submitted within 14 days (336 hours), or the withdrawal request will be reversed until documents are provided.
8.5. Withdrawals must be processed to the original payment method used for deposits. Exceptions may be allowed at our discretion and will require additional security checks.
8.6. If your account is inaccessible, dormant, locked, or closed, contact our Customer Support team to request a withdrawal.
8.7. We cannot guarantee withdrawal processing if you violate our Restricted Use policies.
8.8. Withdrawals below US$2,500 (or equivalent) will be paid as a lump sum. Withdrawals exceeding US$2,500 may be paid in installments, up to a maximum of US$10,000 per installment, depending on the player’s tier.
8.9. Withdrawal fees and processing times:
Bitcoin: No fees, up to 3 business days.
Wire Transfer: US$20 fee, up to 5 business days.
The service fee per withdrawal ranges between US$0 and US$30, depending on the withdrawal amount and processor used.
9.1 Payment Responsibility
You are fully responsible for making all payments owed to us. All payments must be made in good faith. You must not attempt to reverse a payment or take any action that could lead to its reversal by a third party to avoid legitimate liabilities. If a chargeback, denial, or reversal occurs, you must reimburse us for any associated losses. We also reserve the right to impose an administration fee of USD 50 (or the currency equivalent) per chargeback, denial, or reversal.
9.2 Third-Party Payment Processors
We may use third-party electronic payment processors or merchant banks to process your payments. By using our payment system, you agree to comply with their terms and conditions, provided they are disclosed to you and do not conflict with these Terms.
9.3 Fraud Prevention and Compliance
All transactions made on our site may be reviewed for fraud prevention, anti-money laundering, or terrorism financing. Suspicious transactions will be reported to the relevant authorities.
10.1 Service Availability and Liability
We are not liable for downtime, server disruptions, lagging, or technical issues affecting gameplay. We are also not responsible for actions or omissions by your internet service provider or any third party that provides you access to our website. Our software and services are provided “as is” without any express or implied warranties, including but not limited to merchantability, fitness for a particular purpose, accuracy, or compliance with laws.
10.2 Technical Failures and Connectivity Issues
We are not responsible for computer malfunctions, internet connection failures, or unauthorized attempts to access our system. You are solely responsible for your own telecommunications devices and services.
10.3 No Guarantee of Performance
We do not guarantee that our software or services will meet your expectations, function without errors, or be free of viruses. If a system or communication error occurs related to bet settlements or other service elements, we are not liable. We reserve the right to void any bets affected by such errors.
10.4 Reporting and Resolving Faults
We cannot guarantee that our services will always function correctly, but we will address reported issues as soon as reasonably possible. If you encounter a fault, please report it to our Customer Support team.
10.5 Limitations of Liability
We are not responsible for any damages, including lost winnings, due to system malfunctions, interruptions, data loss, miscommunications, or unauthorized use of our site. We are also not liable for any content errors beyond our control.
10.6 Wagering and Bet Validity
We reserve the right to refuse or limit any wagers at our discretion. If a wager is deemed void, any funds deducted will be refunded to your account. Wagers are only valid if accepted by our server. Any system or hardware malfunction will render all bets and plays void.
10.7 Handling of Software or System Errors
If winnings are obtained due to a system or software error, we reserve the right to void such winnings. Players exploiting such errors may have their accounts closed, with deposits and winnings forfeited. In case of system malfunctions, all bets are void, and management reserves the right to issue refunds at its discretion.
10.8 Temporary Service Suspensions
We may temporarily suspend services for maintenance, security, or other reasons at our discretion. We will restore services as soon as possible but are not liable for any losses incurred due to suspensions.
10.9 Correction of Errors and Overpayments
If an error results in overpayment or incorrect odds, we have the right to recover the overpaid amount and adjust your account. If your account has insufficient funds to cover the adjustment, we may request repayment and cancel any pending bets associated with the error.
11.1. Event Outcomes and Wagering
The winner of an event will be determined based on the official result at the time of settlement. We do not recognize any later changes, including protested or overturned decisions, for wagering purposes.
11.2. Result Confirmation
All posted results are final after 72 hours. Within this timeframe, corrections may be made only for human or system errors, or mistakes from the official result source. No disputes will be entertained after 72 hours.
11.3. Account Transactions
Customers are solely responsible for their account transactions. Once a transaction is completed, it cannot be changed. We do not take responsibility for missing or duplicate wagers. Customers should review their transaction history in their account section after each session to ensure accuracy.
11.4. Market and Product Availability
The company reserves the right to remove any markets or products from the website at its discretion.
11.5. Acceptance of Terms
By playing at Grand Eagle Casino, you acknowledge and agree to abide by the General Terms and Conditions for Bonuses, Tournaments, Competitions, and Promotions, along with any specific terms governing individual promotions.
11.6. Changes to Bonus Terms
General Bonus Terms and Conditions may change periodically. It is the player’s responsibility to stay updated and review them alongside specific bonus terms.
11.7. Employee Restrictions
Employees, immediate family members, and affiliates of The Genesys Club or associated entities (distributors, licensees, affiliates, media partners, etc.) are not eligible for any bonuses or promotions.
11.8. Free Bonus Limitations
A free player bonus can only be claimed once per person, PC, IP address, household, email, payment method, or shared environment (e.g., schools, libraries, workplaces).
11.9. Withdrawal Conditions for Bonus Players
Players who have never deposited must make a real money deposit before withdrawing any bonus-related winnings. The deposit amount will be credited separately from the withdrawal.
All promotions are invitation-only and available to real-money players only. Withdrawals are not permitted if active or pending bonuses have unmet wagering requirements. Unless stated otherwise, match bonuses are non-redeemable and will be deducted from withdrawal amounts.
11.10. Bonus Claim Limitations
Players can claim only one free bonus per casino account if no deposit is required. Any winnings from multiple consecutive free bonuses without a deposit will be void.
11.10.1. Claiming Deposit Match Bonuses
Deposit match bonuses must be claimed within the first five minutes of a deposit or while at least 75% of the deposit remains in the account. If this condition is not met, the match bonus cannot be awarded.
11.10.2. Maximum Withdrawals for Bonuses
Bonuses of 101% or greater: Maximum withdrawal of $1,000.
Bonuses of 100% or lower: No maximum withdrawal.
Free Bonuses, Free Spins, Tournament Wins, and Medal Promotions: Maximum withdrawal of $100.
Deposits and match bonuses, once wagering is met, convert into cash. The casino reserves the right to deny withdrawals if foul play is suspected.
11.11. Wagering Requirements
Bonuses must be wagered before withdrawal, with percentage contributions per game as follows:
Slots / Keno / Scratch Cards: 100%
Roulette / Three Card Poker: 50%
Baccarat: 25%
Video Poker: 10%
Blackjack / Craps: 5%
No deposit bonuses require 60x wagering before withdrawal.
Deposit match bonuses require 60x wagering before withdrawal.
11.12. Promotional Conditions
Players may only participate in one bonus per deposit.
No consecutive non-deposit bonuses without a minimum $20 deposit in between.
Sequential promotional bonuses must be claimed in order.
Alternative promotional choices must be limited to one selection.
All deposit amounts must be wagered at least once before the associated bonus is credited.
Promotional times and dates follow Eastern Standard Time (GMT +2).
Promotional offers are non-transferable.
Any discrepancies in account details or payments will void promotional eligibility.
11.13. Casino Rights and Disqualifications
Grand Eagle Casino reserves the right to:
Deny bonuses to known bonus abusers.
Refuse promotions for any reason, including suspected abuse.
Close accounts for misleading information or fraudulent activity.
Audit withdrawals and reclaim bonuses if irregularities are found.
Modify or discontinue promotions at any time.
11.14. Additional Promotional Restrictions
A minimum deposit of $20 is required to qualify for future bonuses.
Anniversary and Birthday bonuses require prior deposits within the last three months.
Reversed withdrawals are not counted as deposits.
Maximum bet limits apply to various games, including Bitcoin wagers.
Non-compliance with promotional terms will be considered ‘Promotion Abuse,’ and appropriate action will be taken.
11.15. Progressive Jackpot and Free Bonus Winnings
Progressive Jackpot wins from free bonus funds are not eligible for payout.
New Player Welcome Bonuses require 60x wagering before withdrawal.
Feature game bets on slots do not count towards playthrough requirements.
This document serves as a guide to Grand Eagle Casino’s rules regarding gameplay, bonuses, and promotions. Players must adhere to these terms to ensure a fair and enjoyable gaming experience.
12.1. Any communications or notices you need to send to us under these Terms must be submitted through the Customer Support form available on our Website.
12.2. We may communicate with you under these Terms through posts on the Website or by sending messages to your Registered Email Address. The method of communication will be at our sole discretion unless otherwise stated in these Terms.
12.3. All communications and notices between you and us must be in writing, in English, and sent to and from the Registered Email Address associated with your Account.
12.4. We may contact you via email to provide information about betting, exclusive promotions, and other updates from Grand Eagle. By accepting these Terms during registration, you agree to receive such emails. You may opt out of promotional emails at any time by submitting a request to Customer Support.
We are not liable for any failure or delay in providing the Service due to Force Majeure events beyond our control. This includes, but is not limited to, natural disasters, labor disputes, power outages, government actions, telecommunication failures, or any other external factors. In such cases, we reserve the right to suspend or cancel the Service without incurring liability.
14.1. To the extent permitted by law, we are not responsible for foreseeable direct or indirect losses you may suffer due to our failure to fulfill our obligations, except where legally required (e.g., personal injury caused by negligence). We are not liable if the failure is due to:
Your own actions,
Unrelated third-party issues (e.g., connectivity issues or hardware problems), or
Unforeseeable circumstances beyond our control.
14.2. If we are found liable, our total liability will not exceed: (a) The value of your bet or wager associated with the claim, or (b) $500 (or the equivalent in your currency), whichever is lower.
14.3. We strongly recommend:
Ensuring the Service is compatible with your device before use,
Using antivirus software to protect against potential threats.
15.1. If we suspect or receive evidence that you were under 18 (or the legal age in your jurisdiction) when placing bets, we will suspend your Account and investigate. If confirmed:
Winnings will be forfeited and donated to the Gaming Commission.
Any winnings obtained while underage must be repaid to us on demand.
Deposited funds (excluding winnings) may be returned or held until you turn 18, at our discretion. Transaction fees may be deducted.
15.2. This also applies if you are over 18 but betting in a jurisdiction where the legal gambling age is higher, and you do not meet that requirement.
15.3. If we suspect fraud or an attempt to exploit these provisions, we may investigate further, including notifying relevant authorities.
We take fraud, dishonesty, and criminal activity seriously. We will seek legal action and withhold payments from any Customer involved. You will be liable for all costs, losses, or damages resulting from fraudulent activities, including direct, indirect, and reputational losses. We may also report suspected fraud to legal authorities and regulatory agencies.
17.1. Unauthorized use of our name, logo, or branding may result in legal action.
17.2. We own all rights to the Service, technology, software, and systems. You must not:
Use your profile for commercial gain,
Use inappropriate or misleading nicknames for your Account.
17.3. You may not use our trademarks, logos, or other branding elements in a way that causes confusion or damages our reputation.
17.4. We retain all rights to our content, systems, and trademarks. Unauthorized copying, monitoring, or reproduction may result in legal consequences.
18.1. We grant you a limited, non-transferable, and non-exclusive license to use our Service for personal, non-commercial purposes. This license terminates upon the end of our agreement.
18.2. Except for your own content, you may not modify, sell, distribute, or exploit any content from the Service unless explicitly permitted. Unauthorized data collection, scraping, or modification is prohibited.
18.3. Violation of these terms may lead to legal consequences, including civil liability or criminal prosecution.
19.1. To protect all Customers, we strictly prohibit any unlawful, inappropriate, or undesirable behavior (“Prohibited Behavior”).
19.2. If you engage in Prohibited Behavior, we may terminate your Account immediately without notice and take legal action.
19.3. Prohibited Behavior includes but is not limited to:
Sharing false, misleading, or illegal information,
Engaging in unlawful activities,
Harming minors,
Posting offensive, threatening, or obscene content,
Infringing intellectual property rights,
Transmitting harmful software or malware,
Attempting to disrupt the Service,
Collecting or scraping data without permission,
Impersonating others or engaging in fraudulent activities.
We reserve the right to modify this list and take necessary action against violations, including account termination and legal action.
Our Service may contain links to third-party websites over which we have no control. These links are provided for convenience, and we do not endorse or guarantee their accuracy, security, or availability. You are responsible for reviewing the privacy policies and terms of such websites before using them.
21.1. If you have any concerns or questions regarding these Terms, please contact our Customer Service Department through the links provided on the Website. Ensure that you use your Registered Email Address for all communication with us.
21.2. WE ACCEPT NO LIABILITY WHATSOEVER TO YOU OR ANY THIRD PARTY FOR OUR RESPONSE TO ANY COMPLAINT OR ANY ACTION TAKEN IN RELATION TO IT.
21.3. If a Customer disagrees with how a bet has been settled, they should submit their grievance to our Customer Service Department. We will make reasonable efforts to respond within a few days and aim to resolve all such queries within 28 days of receipt.
21.4. Disputes must be raised within three (3) days of the wager being settled. Claims made after this period will not be considered. The Customer is solely responsible for all transactions related to their Account.
21.5. In the event of a dispute between you and us, our Customer Service Department will attempt to find a resolution. If no agreement is reached, the issue will be escalated to our management.
21.6. All complaints and disputes remain confidential during the resolution process and thereafter.
21.7. If you are dissatisfied with how your complaint has been handled by our Customer Service Department, you may escalate the matter by submitting the complaint to the relevant Commission.
You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent, which will not be unreasonably withheld. We reserve the right to assign any or all of our rights and obligations under these Terms to a third party without your consent, provided that the third party maintains a similar quality of service. Notice of such assignment will be posted on the Service.
If any provision of these Terms is found to be unenforceable or invalid by a competent authority, it will be modified to the extent necessary to be enforceable while maintaining the original intent as much as possible under applicable law. The validity and enforceability of the remaining provisions will remain unaffected.
If you breach any material term of these Terms, we reserve the right to suspend or terminate your Account and discontinue your access to the Service without prior notice. However, we will notify you promptly about any such action taken.
25.1. Term of Agreement – These Terms remain in effect while you access or use the Service as a Customer or visitor. The Terms will continue to apply even after your Account is terminated.
25.2. Interpretation – Words in the singular include the plural and vice versa. Words referring to a specific gender include all genders. References to persons include individuals, partnerships, associations, trusts, unincorporated organizations, and corporations.
25.3. Waiver – No waiver of any breach or potential breach of these Terms shall be effective unless made in writing and signed by us. A failure to enforce any provision at any time does not constitute a waiver of our rights to enforce it in the future.
25.4. Acknowledgment – By accessing or using the Service, you confirm that you have read, understood, and agreed to these Terms. You irrevocably waive any future claim or dispute contradicting these Terms.
25.5. Language – In case of any discrepancy between the English version of these Terms and any translated version, the English version will prevail.
25.6. Governing Law – These Terms are governed by the laws of England and Wales.
25.7. Entire Agreement – These Terms constitute the entire agreement between you and us regarding your access and use of the Service, superseding all prior agreements or communications, whether oral or written.
All Rights Reserved . © 2024 – Grand Eagle Casino