Responsible Gaming at Grand Eagle Casino

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Responsible Gaming at Grand Eagle

At Grand Eagle, we are committed to providing a fun and enjoyable gaming experience while promoting responsible gambling. We take our responsibility seriously and encourage all players to gamble responsibly by keeping the following in mind:

Play for entertainment, not as a way to make money.
Avoid chasing losses.
Set personal limits on your gambling activities.
Ensure gambling does not interfere with your daily responsibilities.
Only gamble with money you can afford to lose.
Take regular breaks.

Assessing Your Gambling Habits

If you answer “YES” to most of the following questions, we strongly recommend taking steps to prevent gambling from negatively affecting your life:

Is gambling impacting your work?
Has it caused conflicts with family or friends?
Do you try to win back your losses?
Have you borrowed money to gamble?
Do you rely on gambling as a source of income?
Do you struggle to limit your gambling?

Seeking Help

If you or someone you know is struggling with gambling, the following organizations offer support and guidance:

How We Can Help

If you wish to set a deposit limit, you can request this by submitting a written notice to support@grandeaglecasino.com. Limits can be set per day, week, or month.

Increasing or revoking a deposit limit requires a minimum 24-hour waiting period.
If you set your deposit limit to zero (0), any changes will require a minimum waiting period of six (6) months.

For assistance, our Customer Support team is available to help you manage your gaming limits. If you choose to self-exclude, we also recommend requesting self-exclusion from any other gambling sites where you have an account.

Underage Gambling Prevention

Grand Eagle strictly enforces age restrictions. Players must be at least 18 years old or meet the legal gambling age in their jurisdiction. We encourage parents and guardians to take the following precautions:

Use password protection on computers, mobile devices, and tablets.
Do not leave your account logged in and unattended.
Keep account details and payment methods out of reach of minors.
Avoid saving passwords on shared devices.
Use filtering software (e.g., Net Nanny) to block gambling sites for minors.

Need Help?

If you need support, you can contact 416-535-8501 for 24/7 assistance.