At Grand Eagle Online Casino, we prioritize your privacy and take extensive measures to protect your personal information. We continuously monitor developments to ensure your security.
If this Privacy Policy is translated into another language and any inconsistencies arise, the English version shall prevail.
Our Casino(s), as defined in our Terms and Conditions, provide online gambling entertainment services.
In this Policy, references to “we,” “us,” and “our” refer to our Casino(s) and all casinos within our group, operated by TD Investments Ltd, a company registered in Belize.
References to “you” and “your” refer to individuals using our Website(s) and services who provide Personal Information to us. All submitted Personal Information is stored on a secure server, treated as confidential, and protected accordingly.
When you use our services, you entrust us with your information. We recognize this responsibility and implement robust measures to safeguard the Personal Information and Data you provide. We take all reasonable steps to ensure your data is processed securely and in compliance with relevant data protection regulations.
We maintain strict procedures and security protocols to prevent unauthorized access and protect the integrity of your personal data.
This Privacy Policy outlines the type of information we collect, why we collect it, and how we use it. It also describes how we manage your data in the context of our relationship with you.
By submitting your information and using our Website(s), you consent to the collection and use of your Personal Data as detailed in this document. If you do not agree with the terms outlined in this Privacy Policy or do not wish to provide the necessary Personal Information, please refrain from using our Website(s) or services.
To access our online casino services, including betting on slots, video poker, roulette, online blackjack, and promotions, we must collect certain Personal Data. Below, we outline the types of information collected and its purpose.
Personal Information refers to data that identifies or can reasonably identify an individual.
How Personal Information is Collected:
In cases where a customer is not physically present for identification, we require:
Verification of identity through additional documents, data, or information.
Supplementary measures such as document certification or verification by a financial institution.
Ensuring the first payment is made from an account registered in the customer’s name with a recognized financial institution.
Personal Information includes details submitted during account registration or via other means such as emails and web forms. Examples include:
Full name
Date of birth
Credit card information
Physical address
Email address
Phone number
Upon account registration, our support team will contact you to verify your Personal Information, cross-referencing it with a trusted third-party verification service.
Additionally, we collect communications data from:
Website(s), email, telephone, and live chat interactions.
Customer account transactions, login details, traffic data, and activity logs.
We do not sell, trade, transfer, or rent your personal details to third parties. Access to client information is restricted to authorized staff.
To fully utilize our online gaming services, including deposits and withdrawals, we collect payment-related information such as:
Credit card numbers
Bank account details
Required Documents for Verification:
A valid copy of your driver’s license, ID, passport, or another government-issued identification.
A copy of the credit or debit card(s) used. (For security, the CVV and middle eight digits of the card number must be obscured.)
For withdrawals, additional verification documents may be requested to confirm your identity, address, date of birth, and credit card details.
You may provide additional information voluntarily, such as responses to our communications, customer support interactions, and live chat discussions.
We may collect information regarding your device and connection details, including:
Unique device identifiers (e.g., MAC address, UDID)
IP address
Browser fingerprinting
Geo-location data
To conduct security assessments, we may obtain data from third parties, including:
Credit history from financial service providers
Identity verification to prevent fraud and illegal activity
Non-Personal Information refers to data that does not identify you individually. We use this information to enhance our services, prevent fraud, and analyze user behavior. Such data may be collected independently or via third-party service providers.
Examples of Non-Personal Information:
Technical Data: Information about your device, browser type, operating system, language settings, and access times.
Gameplay Data: Records of deposits, bets, bonuses, session durations, and high scores.
Device and Connection Data: Details regarding device usage, VPN or proxy detection, and security measures.
Analytics Data: Information on how users interact with our Website(s), such as browsing behavior, session times, and page visits.
Anonymous Data: Information that has been anonymized to prevent identification. This data may be used for marketing, research, and other purposes.
Data Combination: When Non-Personal Information is combined with Personal Information, it is treated as Personal Information and protected accordingly.
To access our online casino services, including betting on slots, video poker, roulette, online blackjack, and promotions, we must collect certain Personal Data. Below, we outline the types of information collected and its purpose.
Personal Information refers to data that identifies or can reasonably identify an individual.
How Personal Information is Collected:
In cases where a customer is not physically present for identification, we require:
Verification of identity through additional documents, data, or information.
Supplementary measures such as document certification or verification by a financial institution.
Ensuring the first payment is made from an account registered in the customer’s name with a recognized financial institution.
Personal Information includes details submitted during account registration or via other means such as emails and web forms. Examples include:
Full name
Date of birth
Credit card information
Physical address
Email address
Phone number
Upon account registration, our support team will contact you to verify your Personal Information, cross-referencing it with a trusted third-party verification service.
Additionally, we collect communications data from:
Website(s), email, telephone, and live chat interactions.
Customer account transactions, login details, traffic data, and activity logs.
We do not sell, trade, transfer, or rent your personal details to third parties. Access to client information is restricted to authorized staff.
To fully utilize our online gaming services, including deposits and withdrawals, we collect payment-related information such as:
Credit card numbers
Bank account details
Required Documents for Verification:
A valid copy of your driver’s license, ID, passport, or another government-issued identification.
A copy of the credit or debit card(s) used. (For security, the CVV and middle eight digits of the card number must be obscured.)
For withdrawals, additional verification documents may be requested to confirm your identity, address, date of birth, and credit card details.
You may provide additional information voluntarily, such as responses to our communications, customer support interactions, and live chat discussions.
We may collect information regarding your device and connection details, including:
Unique device identifiers (e.g., MAC address, UDID)
IP address
Browser fingerprinting
Geo-location data
To conduct security assessments, we may obtain data from third parties, including:
Credit history from financial service providers
Identity verification to prevent fraud and illegal activity
Non-Personal Information refers to data that does not identify you individually. We use this information to enhance our services, prevent fraud, and analyze user behavior. Such data may be collected independently or via third-party service providers.
Examples of Non-Personal Information:
Technical Data: Information about your device, browser type, operating system, language settings, and access times.
Gameplay Data: Records of deposits, bets, bonuses, session durations, and high scores.
Device and Connection Data: Details regarding device usage, VPN or proxy detection, and security measures.
Analytics Data: Information on how users interact with our Website(s), such as browsing behavior, session times, and page visits.
Anonymous Data: Information that has been anonymized to prevent identification. This data may be used for marketing, research, and other purposes.
Data Combination: When Non-Personal Information is combined with Personal Information, it is treated as Personal Information and protected accordingly.
Cookies Policy
What Are Cookies? A cookie is a small text file stored on your device that collects information about your interactions with our website. Cookies serve various essential functions, including:
Enhancing website navigation and user experience.
Enabling automatic activation of specific features.
Remembering your preferences for casino games such as online slots, roulette, blackjack, and poker.
Improving the speed and efficiency of interactions between you and our services.
Cookies do not harm your device as they are non-executable and cannot install malware. They function as preference files that update each time you visit our website.
Cookies also help us provide personalized content based on your interests and compile statistical data on how users interact with our services.
Why We Use Cookies We use cookies to:
Save website customizations and preferences.
Deliver a seamless user experience.
Understand how visitors use our website to improve our services.
Make marketing efforts, including online casino promotions, more relevant to you.
We, along with third-party service providers, use cookies and tracking pixels to collect information about your preferences when you visit our website or access our services.
Types of Cookies We Use
Session Cookies: Stored temporarily during a browsing session and deleted when you close your browser. These do not interfere with normal system usage.
Persistent Cookies: Remain on your device for a fixed period and are used to recognize returning visitors, store preferences, and improve the user experience.
Third-Party Cookies: Placed by external websites or services that provide relevant content and advertisements, such as analytics providers.
Flash Cookies: Stored during gameplay to enhance and speed up your gaming experience.
Pixels and Tracking Technologies Pixel-based tracking allows us to analyze visits and events, monitor advertisement success, and optimize marketing efforts. This data is classified as non-personal information and may be shared with third parties in compliance with our privacy policy.
Managing Cookies By using our services, you consent to the placement of cookies and pixels as outlined in this policy. You can remove or disable cookies via your device settings. However, disabling cookies may affect the functionality of certain features and limit your online experience. For security reasons, some website content may only be accessible if cookies are enabled.
How We Use Your Information Our online casino processes personal data based on a lawful contract when you register and agree to our Terms and Conditions. This contract allows us to:
Set up and manage your account.
Provide high-quality customer service.
Communicate updates, special offers, and promotions.
Improve and personalize our services based on analytics.
Detect and prevent fraudulent or illegal activities.
Investigate policy violations and resolve disputes.
Data Sharing We do not rent, sell, or share your personal information with third parties beyond what is specified in this policy. Your data may be shared with:
Affiliated companies within our group.
Payment processors and verification services.
Subcontractors and third-party service providers.
Auditors, consultants, and investigators.
Law enforcement or regulatory authorities when legally required.
Additionally, we may share anonymized, non-personal data for marketing purposes.
Third-Party Information Collection This policy applies solely to our services. Third-party websites, services, or applications linked through our platform may have their own privacy policies. We advise reviewing their policies before sharing any personal information.
Your Rights & Choices Under the EU General Data Protection Regulation (GDPR), you have the right to:
Request access, updates, or deletion of your personal data.
Restrict or object to data processing, where applicable.
Obtain a copy of your personal information (subject to verification requirements).
Your data will be retained as necessary to fulfill our obligations, typically for a minimum of five years.
Data Security We implement stringent security measures, including:
Secure network topology and firewalls.
Encrypted communication protocols.
Authentication and access control mechanisms.
Internal and external security audits.
While we take all reasonable precautions, we cannot guarantee absolute protection against unauthorized access.
International Data Transfers As a global operation, we may transfer your personal information across different jurisdictions. In such cases, we ensure adequate data protection measures are in place to safeguard your information.
Marketing Preferences By registering, you agree to receive promotional materials about our services, products, and partner offers via email, SMS, or phone. You can opt out anytime by contacting us at support@grandeaglecasino.com or our toll-free line 1-888-595-5835. Please note that opting out of marketing emails does not prevent service-related notifications.
Advertising & Analytics We may collaborate with third parties to analyze the effectiveness of advertising campaigns. Non-personal data may be shared with advertising networks to refine our marketing efforts.
Corporate Transactions In the event of a business merger, acquisition, bankruptcy, or asset sale, your data may be transferred to the acquiring entity. Any changes in data handling will be communicated accordingly.
Minors Our services are not intended for individuals under the age of 18 or below the legal gambling age in their jurisdiction. If we identify any underage users, we will take immediate action to delete their information. If you suspect a minor has provided data, please contact us.
Policy Updates We may periodically update this policy. The latest version will always be available on our website. Continued use of our services implies acceptance of any changes.
Contact Us For any questions regarding this policy or your personal data, please reach out to us at support@grandeaglecasino.com or call our toll-free line at 1-888-595-5835.
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